Redefine Your Work Life.

Introduction

By using Crew Quest, you agree to comply with these Terms & Conditions. Please read them thoroughly before proceeding.

1. Acceptance of Terms

By accessing or using Crew Quest, you fully accept these terms. If you do not agree, please refrain from using our platform.

• You must be at least 18 years old and legally eligible to work in Australia.
• You are responsible for ensuring your profile information remains accurate and current.

2. Service Overview

Crew Quest connects skilled professionals with remote work opportunities in Australia. Key features include:

• Smart job matching based on your skills and preferences.
• Access to professional development and certifications.
• Secure and automated payment systems for seamless transactions.

3. Eligibility & Registration

To join Crew Quest, you must meet the following criteria:

• Be legally eligible to work in Australia.
• Have a stable internet connection and a home office setup.
• Provide valid identification and accurate payment details.

4. Independent Contractor Status

Crew Quest serves as a platform for independent contractors. You are not employed by Crew Quest but are responsible for managing your own business affairs.

• You have control over your working hours, location, and delivery.
• You are responsible for your taxes, superannuation, and insurance.

5. Platform Use & Conduct

By using Crew Quest, you agree to maintain professionalism and high standards:

• Provide truthful, accurate information.
• Ensure your work meets agreed-upon standards.
• Protect client confidentiality and follow security protocols.

6. Work Expectations

All users must deliver quality, timely, and secure work, including:

• Adhering to deadlines and quality standards.
• Safeguarding client data and using secure systems.
• Clear and respectful communication with clients.

7. Termination of Engagement

You may end your engagement with Crew Quest at any time, with appropriate notice. We reserve the right to suspend or remove users in violation of these terms.

• Voluntary termination: A minimum of 14 days’ notice required.
• Immediate removal may occur for serious violations.

8. Dispute Resolution

If a dispute arises, both parties agree to attempt informal resolution before legal proceedings. We aim for good-faith resolutions whenever possible.

9. Limitation of Liability

Crew Quest is not liable for any indirect, incidental, or consequential damages resulting from the use of our platform or services, to the fullest extent permitted by Australian law.

10. Governing Law

These Terms and Conditions are governed by the laws of Australia and the relevant state or territory in which you reside.

Introduction

At Crew Quest, your privacy is of utmost importance to us. We are committed to safeguarding your personal information in accordance with the Australian Privacy Principles (APPs). By using our platform, you agree to the collection, use, and management of your information as described below.

1. Information We Collect

We collect the following personal data when you interact with our platform:

• Account Details: Name, email address, mobile number, and profile photo.
• Professional Information: Employment history, resume, skills, and certifications.
• Financial Information: Bank details, ABN (Australian Business Number), and payment preferences.
• Identification Documents: Valid photo ID (e.g., driver’s license, passport) for identity verification.
• Communication Records: Correspondence between you and Crew Quest (e.g., support chats, feedback).

2. How We Use Your Information

Your information helps us deliver services more effectively. We use it for the following purposes:

• Setting up and managing your Crew Quest account.
• Matching you with suitable remote job opportunities.
• Facilitating secure communication with employers.
• Processing payments and generating invoices.
• Providing technical support and assisting users.

3. Sharing of Information

We do not sell your personal data. However, information may be shared with trusted third parties in the following circumstances:

• Clients: To enable participation in job opportunities.
• Service Providers: For services like payment processing and cloud hosting.
• Legal Authorities: When required to comply with Australian laws or law enforcement requests.

4. Data Retention

We retain your data in accordance with Australian data regulations and industry standards:

• Account data: Retained as long as your account is active, plus up to 5 years after account closure.
• Financial records: Kept for 7 years, in compliance with ATO (Australian Taxation Office) regulations.
• Work records: Stored for 3 years for compliance and reference purposes.
• Communication records: Retained for 2 years for quality assurance and dispute resolution.

5. Security of Your Data

We take appropriate technical and organizational measures to ensure the security of your personal data:

• All data is encrypted during transmission using SSL (Secure Socket Layer) technology.
• Sensitive data is stored using advanced encryption standards.
• Two-factor authentication (2FA) may be used for additional account security.
• We conduct regular security audits and system monitoring to detect and address potential vulnerabilities.

6. Your Rights

Under the Privacy Act 1988 (Cth), you have certain rights regarding your personal data. You may:

• Request access to your personal data.
• Request corrections to inaccurate or outdated information.
• Request the deletion of your data, subject to compliance with relevant regulations.
• Manage your preferences for notifications and marketing communications.

7. Cookies and Tracking

Our platform uses cookies and similar tracking technologies to improve user experience. You can control your cookie settings through your browser preferences.

8. Cross-Border Data Transfers

While most of your data is stored within Australia, some data may be processed or stored overseas (e.g., via cloud service providers). In these cases, we ensure compliance with applicable Australian privacy laws.

9. Children's Privacy

Crew Quest is intended for users aged 18 and above. We do not knowingly collect data from children. If we discover that such data has been collected, we will take immediate action to delete it.

10. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal obligations. Any significant updates will be communicated via email or notifications on our platform. Your continued use of Crew Quest signifies your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about how we manage your personal information, please contact our privacy team:

Email: [email protected]
Address: Level 10, 123 Queen Street, Melbourne VIC 3000, Australia